Privacy Policy
Last updated: July 24, 2026
At Crazy Transfer ("we", "us", or "our"), your privacy matters. This policy explains what information we collect, how we use it, and the choices you have. By using our money transfer and digital wallet services, you agree to the practices described below.
1. Information We Collect
- •Account information: your name, email address, phone number, and country when you register or send a transfer.
- •Transaction information: transfer amounts, recipient details, delivery method (MonCash or pickup), exchange rate snapshots, payment screenshots, and payment references.
- •Wallet information: recharge records, wallet balances, withdrawals, and user-to-user transfers.
- •Payment information: when you pay by card through our secure payment provider, the transaction is handled entirely off-platform — we never store full card numbers on our servers.
- •Technical data: device type, browser, IP address, and usage logs used to keep the service secure and prevent fraud.
2. How We Use Your Information
- •To process and deliver your money transfers and wallet transactions accurately.
- •To verify your identity and protect against fraud, money laundering, and unauthorized access.
- •To send you transaction confirmations, status updates, and important service notices.
- •To provide customer support and respond to your inquiries.
- •To comply with legal obligations and financial regulations in the United States and Haiti.
3. How We Share Your Information
- •With payment and payout partners (such as card processors, MonCash, and payout agents) solely to complete your transactions.
- •With local pickup agents in Haiti, limited to the recipient name, amount, and verification code needed to release funds.
- •With service providers who help us operate the app, under strict confidentiality agreements.
- •When required by law, court order, or to protect the rights, property, or safety of our users and the public.
- •We never sell your personal information to third parties for marketing purposes.
4. Data Retention
- •We keep your transaction records for as long as legally required to comply with financial record-keeping regulations.
- •Account data is retained while your account is active and for a reasonable period after deletion to meet legal obligations.
5. Data Security
- •We use encryption in transit (TLS) and at rest to protect your information.
- •Access to personal data is restricted to authorized personnel and protected by authentication controls.
- •Despite our efforts, no method of transmission or storage is completely secure; we continuously work to improve safeguards.
6. Your Rights
- •You may request access to, correction of, or deletion of your personal information by contacting us.
- •You can update your profile details and manage your referral code from the Settings page.
- •You may delete your account from the Settings page; note that some records must be kept to comply with legal requirements.
7. Cookies & Similar Technologies
- •We use essential cookies and local storage to keep you logged in, remember preferences, and maintain security.
- •We use analytics to understand how the app is used so we can improve it. No personal data is sold to advertisers.
8. Children's Privacy
- •Crazy Transfer is not intended for children under 18. We do not knowingly collect personal information from minors.
- •If you believe a minor has provided us with information, contact us and we will delete it.
9. International Transfers
- •Because we operate between the United States and Haiti, your information may be processed in either country.
- •We apply appropriate safeguards to ensure your data is protected across borders.
10. Changes to This Policy
- •We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email.
- •Continued use of Crazy Transfer after a change means you accept the updated policy.
11. Contact Us
- •If you have questions about this Privacy Policy or your data, reach us at +1 (475) 351-8331 or via the Contact page.
- •We aim to respond to all privacy inquiries within a reasonable timeframe.
Crazy Transfer
Fast & secure money transfers to Haiti and beyond.